Frequently Asked Questions

Yes, Shivdraw.in is a completely real and legitimate promotional reward-based platform. We are a legal promotional activity operating within the framework of Indian laws. Our platform offers users the opportunity to purchase lucky draw coupons for a chance to win exciting prizes.

We are transparent about our operations and comply with all applicable regulations. You can verify our authenticity by checking our Terms & Conditions, Privacy Policy, and other legal pages.

NO! Shivdraw.in is NOT a gambling or betting platform. We are a promotional reward system where users purchase promotional coupons for a chance to win prizes. This is completely different from gambling because:

• We operate as a promotional/marketing activity, not a lottery or gambling service
• Participants purchase coupons for promotional purposes, not solely for a chance to win
• Our platform does not require any gambling license
• We are fully compliant with Indian laws regarding promotional activities

Our lucky draw works in simple steps:

1. Sign Up: Create your account with a unique User ID and 8-digit password
2. Select Coupons: Choose 1 to 5 coupons (each ₹99)
3. Payment: Pay securely via UPI
4. Get Coupons: Receive unique random coupons (4 letters + 4 digits)
5. Draw: Winners are selected randomly from all purchased coupons
6. Win: Winners are notified via email and SMS

Each coupon consists of 4 random alphabets followed by 4 random digits. For example: ABCD1234, XYZN5678, etc.

Coupons are generated completely randomly using our secure algorithm, ensuring complete fairness in the draw. Users cannot choose or customize their coupon numbers.

Each lucky draw coupon costs ₹99 INR (inclusive of all taxes).

• Minimum purchase: 1 coupon
• Maximum purchase: 5 coupons per transaction
• Total cost for 5 coupons: ₹495 INR

Yes! You can purchase between 1 to 5 coupons in a single transaction. Purchasing more coupons increases your chances of winning, but please note that:

• Each coupon has an equal chance of winning
• Winning is not guaranteed regardless of how many coupons you purchase
• All coupon purchases are final and non-refundable

Winners are selected through a completely random and fair draw process. Here's how we ensure fairness:

• All purchased coupons are entered into the draw
• Each coupon has an equal probability of being selected
• The draw is conducted using certified random number generation
• No human intervention in the selection process
• Draw results are verified and recorded

We accept payments through UPI (Unified Payments Interface), which includes:

• Google Pay
• PhonePe
• Paytm
• BHIM
• Other UPI-enabled apps

All payments are processed securely through encrypted UPI gateways.

NO REFUNDS are available under any circumstances. This includes:

• Non-winning coupons
• Change of mind after purchase
• Dissatisfaction with results
• Any other reason

All purchases are final. Please only participate if you understand and accept that winning is not guaranteed and non-winning coupons have no refund value.

If your payment fails or is declined:

• No coupon will be generated
• No charges will be applied to your account
• You can retry the payment with the same or different payment method
• If money was deducted, it will be refunded by your payment provider

If you experience persistent issues, please contact your bank or payment provider first, then reach out to us.

Our referral program is simple:

1. Every user gets a unique referral code upon signup
2. Share your referral code with friends/family
3. When someone uses your code and makes their first purchase, it counts as 1 successful referral
4. After 10 successful referrals, you earn 1 FREE coupon worth ₹99

There's no limit to how many free coupons you can earn!

A successful referral requires:

• The referred user must register using your unique referral code
• The referred user must complete their first coupon purchase
• The purchase must be successful (not failed)

Note: Self-referrals and fake accounts will be disqualified and may result in account termination.

Creating an account is easy:

1. Click on "Sign Up" on the login page
2. Enter your name, email, and phone number
3. Create an 8-digit password
4. Your unique User ID will be generated automatically
5. Verify your phone number with OTP

You can reach our customer support team through:

• Email: shivdraw1111@gmail.com
• Phone: +91 9270252545
• Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM
• Contact Form: Available on our Contact Us page

We aim to respond to all queries within 24-48 business hours.

Yes, you must be at least 18 years old to participate in Shivdraw.in. This is strictly enforced, and:

• We may request age verification at any time
• False age declarations will result in account termination
• All purchases made by underage users will be forfeited